You can only make these changes by calling us at 01 and we advise that you make contact ASAP to increase the chances of us being able to accommodate any such changes. If your order has not yet been dispatched from our warehouse, we are more than happy to amend or cancel it should you need us to. The answer is yes! At the checkout process you will be able to add/amend delivery addresses.Ĭan I make changes to my order or cancel it? In most cases we are able to offer you a substitute product, however if this is not the case and you do not require the product the next day, we will delay your delivery, usually by only 1 day.Ĭan my order be delivered direct to site or another address? On the rare occasion that any items on your order are out of stock, we will contact you either by phone or email as soon as possible, within our Mon – Fri business hours. If your order is dispatched with DPD courier service you should also receive an automated email and/or text message (if you have provided a mobile number) on the day of your delivery, to provide you with an estimated 1 hour delivery window Once your order has been dispatched you will receive an email confirming the courier’s consignment number from either FedEx or DPD. If you would like further details regarding our delivery information, please get in touch. We can only send Sealants and Adhesives (including Expanding Foam) and all other products that are classed as hazardous to UK Mainland and Scottish Highlands. To enquire about whether this service is available to you, please call us on 01.Īll orders placed after 4pm on a Friday will be processed on the following Monday.Īll Standard deliveries are usually made between 8am to 6pm, Monday to Friday. If your order is in stock and the delivery address is within 35 miles of M27 post code, we may be able to offer you a Same Day Delivery Service at a cost of £35. Hazardous products are also unavailable for overseas deliveries. The couriers cannot deliver hazardous products over bodies of water whether by ferry or by air. If a product is marked as a "Hazardous Product" on the product page or in the cart, "OFFSHORE" delivery services are unavailable. The delivery cost can vary with the number of parcels and weight and therefore we are unable to offer a fixed rate for these destinations. Please call for a quote for the delivery charge on 01617941783. Northern Ireland (bt1 - 48), isle of man, isle of wight PLEASE NOTE: WE NO LONGER SEND TO THE CHANNEL ISLANDS, FRANCE OR SPAIN. Should any of the above postcodes be more than one parcel we may contact you for a further payment. TradeFixDirect does not make any profit with this delivery charge. These are postcodes in which our couriers use a 3rd party courrier to fulfil delivery, hence the £12 delivery charge. This delivery service can take up to 3 days although some can be next day. Please see below the list of postcodes/areas that are classed as "REMOTE AREAS" and "OFFSHORE" by our couriers. Please note: This applies to postcodes on the UK mainland that do not involve the use of local 3 rd party courier companies that deliver to hard to reach areas.ĭelivery to "REMOTE AREAS" and "OFFSHORE"is £12. Unless stated throughout the checkout process, all direct shipments are processed on next day services with our supplier's respective courier partner. Some or all of the items on your order may be directly shipped from our supplier(s). We do not advertise this service as “Guaranteed Next Day Delivery” like some of our competitors do, as there are circumstances out of our control that can result in a delay in the delivery of the parcel (eg, a road traffic accident, roadworks etc). We monitor the performance of our couriers using special tracking software, which shows us that there is a success rate on next day delivery attempts of over 97%. Please Note: "STANDARD" delivery is now a 1-3 business day service.Īll standard deliveries to UK mainland postcodes are despatched on a next working day service with either FedEx or DPD. Chemical Fixings, Resin Anchors & Studs.Coach Bolts / Carriage Bolts / Cup Square Bolts.Self Drilling Screws & Hexagon Cover Caps.Plastic Headed Nails, uPVC Nails & Pins.
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